Operations Lead
You lead the patient experience end to end: the care support team, the communication people receive at every stage of treatment, and the routines that keep it consistent as volume grows.
The first months of treatment are where people succeed or quietly stop, and most of what decides which one happens is not clinical. It is whether someone answered the question, noticed the silence, and made the person feel accompanied.
You also build the operational backbone underneath it: pharmacy coordination, delivery, payments, identity verification, incident logging and the documentation a regulated operation depends on.
What you bring
- Experience leading a customer-facing or care-facing team where the quality of the interaction actually mattered.
- A track record of turning messy operational reality into processes people follow.
- Real empathy paired with real structure. Both are required and most people have one.
- Careful judgement around privacy, documentation and when to escalate to a physician.
- Fluent Dutch and English. Patient contact today is in Dutch.
What you can expect
- Ownership of the part of the company patients actually experience.
- A team to build and lead from an early stage.
- Direct influence on product and protocol, because you will see the patterns first.
- Equity, and remote work with regular time together in Amsterdam.
- Room to grow into leading care operations across multiple markets.
Your application
Send us a short introduction and your CV. We would be glad to hear what you want to build with us.